Terms & Conditions

1. Our services

Reliantware provides a done-for-you CRM and marketing setup for local businesses. Depending on your plan, this can include a website, live chat, business phone number, missed call text back, review requests, booking calendar, automations and a mobile app. The exact features included are the ones described in your plan at the time you sign up.

2. Subscription and payment

Our services are billed monthly in advance, or as otherwise stated in your plan. Prices are shown in US dollars. By subscribing, you authorise us to charge your chosen payment method each billing period until you cancel.

Some third-party costs, such as SMS, call minutes, email sending or advertising spend, may be billed separately based on usage. We will tell you about these before they apply.

If a payment fails, we may pause your services until the balance is paid.

3. No long-term contract and cancellation

There is no long-term contract. You can cancel at any time by emailing info@reliantware.com. Your cancellation takes effect at the end of the current billing period, and you will not be charged again. Please see our Refund Policy for details.

4. Your responsibilities

You agree to give us accurate information, keep your login details secure, and use the services only for lawful purposes.

You are responsible for the content you send through the platform and for having proper consent from your own customers before sending them SMS, calls or emails, in line with laws such as the TCPA, CAN-SPAM and carrier (A2P 10DLC) rules. You must not use the services to send spam or misleading messages.

5. SMS terms

If you opt in to receive text messages from Reliantware, you may receive messages about your enquiry, appointments, account and our services. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Carriers are not liable for delayed or undelivered messages.

6. Third-party platforms

Our services are built on and connect with third-party platforms (for example CRM, telephony, calendar, payment and review platforms). Their own terms also apply, and we are not responsible for outages, changes or decisions made by those providers.

7. Intellectual property

The Reliantware name, logo, website content and our templates and automations remain our property. Your business content, logo and customer data remain yours. When you cancel, you can ask us for an export of your data.

8. Results and liability

We work hard to help your business get more leads, bookings and reviews, but we cannot guarantee specific results, rankings or revenue.

To the maximum extent allowed by law, our total liability for any claim related to the services is limited to the amount you paid us in the three months before the claim. We are not liable for indirect or consequential losses, such as lost profits or lost data.

9. Changes to these Terms

We may update these Terms from time to time. If we make important changes, we will let active clients know by email. Continuing to use the services after a change means you accept the updated Terms.

10. Contact us

Reliantware · Email: info@reliantware.com