Refund Policy
Last updated: November 5, 2026
We want billing to be simple and clear. Reliantware has no long-term contracts, so you can cancel whenever you like. This page explains how cancellations and refunds work.
1. Cancel anytime
You can cancel your plan at any time by emailing info@reliantware.com from the email address on your account. There are no cancellation fees.
Your cancellation takes effect at the end of your current billing period. Your services stay active until then, and you will not be charged again.
2. No refunds on payments already made
Because we start setup work and pay for software, phone numbers and other tools as soon as a billing period begins, payments that have already been made are non-refundable. This includes partial months and any one-time setup fees.
3. Usage-based charges
Usage-based charges, such as SMS, call minutes, email sending or advertising spend, are non-refundable once used.
4. Billing mistakes
If you believe you were charged by mistake, for example a duplicate charge or a charge after your cancellation took effect, email info@reliantware.com within 30 days of the charge. If we confirm the error, we will refund the incorrect amount to your original payment method.
5. Your data after cancellation
Before your cancellation takes effect, you can ask us for an export of your contacts and data. After cancellation, your account and data may be deleted.
6. Contact us
Questions about billing? Email info@reliantware.com.